Complaints and Disputes

Last updated, November 15, 2026

We want to put things right

If something has gone wrong, tell us. Every complaint is read by our support team, recorded, and answered inside the app so you have a written record.

How to complain

• Fastest, open Customer Support inside your dashboard and send us a message with the word complaint in the subject.
• Or email [email protected] with your account email and a clear description of the problem.

What happens next

• We confirm we received your complaint, usually the same day.
• We investigate, checking your account records and our audit log.
• We aim to reply with an outcome within 5 working days, and sooner where we can. If we need longer, we will tell you why and keep you updated.
• If a mistake was ours, we will correct the record and explain exactly what we changed.

If you are still unhappy

Ask us to review the outcome once more with any new information. When live regulated banking launches, this page will also list the independent ombudsman or regulator route available in your country.